1️⃣ How do I place an order？我如何下单?
You can submit a quotation request via our main website, and our team will contact you for confirmation. 您可以通过我们官网提交报价请求，我们的团队会与您确认订单。
2️⃣ What types of Korean sites can I buy from?我可以购买什么网页的产品？
We support most Korean e-commerce platforms including Olive Young, Musinsa, Naver Shopping, and more. 我们支持大部分韩国购物网站，例如 Olive Young、Musinsa、Naver Shopping 等。
3️⃣ How long does delivery take?通常运输需要多久？
Typically 7–14 business days depending on customs and logistics. 通常需要 7–14 个工作日，具体取决于海关及物流情况。
4️⃣ Can I order items not listed on your site?除了你们建议的网站，我可以让你们帮我购买其他网站的产品吗？
Yes, just share the product link with us via quotation form which is www.koreaorder88.com. 可以，您只需通过报价表格发送商品链接。www.koreader88.com
5️⃣ What payment methods are accepted?付款方式如何？
Currently we accept Public Bank, and TNG/DuitNow transfers. 我们目前接受 Public Bank 与 TNG/DuitNow 转账。
6️⃣ Are your prices in MYR or KRW?你们给的预估价格是什么国家的货币？
All quotations are in MYR, calculated using the latest KRW–MYR rate. 所有报价以马币计算，并以最新韩元汇率为准。
7️⃣ Do you charge service fees?你们有额外收服务费吗？
No, we do not charge any additional service fees. The quotation we provide is the final cost for your purchases.
However, in some cases where the actual parcel weight or volume is higher than our initial estimation, an additional postage fee may apply.
The final shipping cost is calculated based on either the actual weight or the volumetric weight — whichever is higher (formula: H x L x W / 5000).
If there is any additional postage required, we will inform you, and shipment will proceed after we receive the top-up payment.
Also, please note that any extra customs duties or taxes imposed by Malaysian customs will be the buyer’s responsibility. 不会，我们不会收取任何额外的服务费。我们提供的报价已是您的最终购买价格。
但若部分商品体积或重量难以准确预估，实际包裹收到后若经称重或体积计算后高于原估计，将需补付运费差额。
最终运费以实重或体积重（HxLxW ÷ 5000）两者较高者为准。
如有需补付的运费，我们会通知您，收到补邮后才会寄出包裹。
另外，若马来西亚海关征收任何额外的关税或税务费用，则需由买家自行承担。
8️⃣ Can I track my parcel?发货了会有追踪号码吗？
Yes, we will send tracking details once your parcel is shipped. 是的，包裹发出后我们会发送追踪编号。
9️⃣ What if my item is damaged?如果包裹损坏如何处理？
Please inspect your order immediately upon arrival. If you find visible damage, contact us within 72 hours with photos or a short video showing the external packaging, the opened package, and the damaged item. Keep the packaging and item for inspection. We will assist you in filing a claim with the carrier or insurer and will evaluate the case for refund or replacement. Note: claims reported after 72 hours, without required evidence, or caused by customs/handling after delivery may not be accepted. 请在收货后立即检查包裹。如发现明显损坏，请在 72 小时内联系我们并提供：外箱照片、开箱短视频（展示外箱→内件）及商品照片。请保留包装与商品以备检验。我们会协助向承运商或保险公司提出理赔，并在证据充分时评估退款或换货处理。超过 72 小时或未提供必要证据、或由海关/收货方人为造成的损坏，可能无法受理。
🔟 Can I become a KoreaOrder88 agent?我可以和你们合作吗？
Yes! Contact our support for partnership opportunities. 是的！请联系支持团队了解合作机会。